Human Interactions

No matter how advanced AI becomes, it can never replace the human element of customer service. People crave human interaction and relationships, and AI simply cannot provide that.

Furthermore, ChatGPT cannot provide the personalized support that is often required to build customer loyalty.

It struggles with recognizing sarcasm, which can be an important aspect of customer service. It is essential to be able to understand and respond to customers in a way that acknowledges their feelings, and ChatGPT is not as good at this as a human.

So even in the era of digitalization, we still need interaction with other human beings. It’s an essential thing for us; we love and need to communicate with each other and nobody can take that away from us.

However, I’m mostly a materialist and don’t believe in the foundations of soul, spirits, and all other kinds of esoterics. But I still understand that there’s something unique about interacting with humans, rather than with algorithms!

Creative Solution

ChatGPT can offer insights that can help inform human decision-making, but it will never replace the human ability to come up with creative solutions. A human’s intuition and experience can be invaluable in problem-solving and decision-making.

Humans also bring creativity and personalization to the table. People often seek out creative solutions to their problems and ChatGPT simply doesn’t have the ability to think outside the box and provide those solutions.

Reading Between The Lines

Humans are also better at recognizing the nuances of communication and understanding the context of a conversation. They can read between the lines and pick up on subtle cues that ChatGPT may not recognize.

This can be especially important in customer service, as customers often need empathy and understanding. Human workers are better equipped to provide this kind of support, while ChatGPT can struggle to recognize and respond to subtle cues.

For instance, we can take a look at the problem of algorithmic thinking. Imagine a situation when you need to buy a piece of bread at the nearest store and then buy toothpaste at another store. If you come to the first store and don’t see a specific bread, then you’ll take another one or go to another store, and you’ll buy toothpaste. However, a simple algorithm will not see this specific bread, and the cycle will end, without even going to the next store.

That’s the problem of algorithmic thinking or thinking that most of our AI use. As we’ve just discussed, ChatGPT can’t read between the lines, so it simply cannot fully understand what “bread” means and what to do if this statement isn’t True.

Trust

Human workers also offer an element of trust that ChatGPT cannot provide. People want to trust the person they are speaking to and get a sense that they are being heard. It’s a little bit uncomfortable and unusual for humans to interact with AI as they would with a real person.

It cannot understand your feelings or imagine some creative solution for this problem; it can only absorb pure information and give you pretty basic outputs.

Additionally, people may feel that their conversations with ChatGPT are not private, as they do not have the same level of privacy as a conversation with a human. This can make people feel uncomfortable, as they may not want their conversations to be monitored or tracked.

Human workers are better able to provide a sense of privacy and trust that ChatGPT cannot replicate.

Adaptability

Finally, human workers are better equipped to adapt to changing customer needs. As customer needs change, human workers can quickly adjust their approach and provide the personalized support that customers need. ChatGPT can struggle to adjust quickly, as it is limited in its ability to recognize subtle changes in customer needs.

Humans are also better at recognizing the nuances of communication and understanding the context of a conversation. They can read between the lines and pick up on subtle cues that ChatGPT may not recognize. This can be especially important in customer service, as customers often need empathy and understanding.

Human workers are better equipped to provide this kind of support, while ChatGPT can struggle to recognize and respond to subtle cues.